We spotted a mouse in our home. With our 2 year old daughter (and toys), this concerned us. The tappers answered our call right away and sent us Jay. He was very kind, informative and knowledgeable. Jay was easy to call as well as the main office. Or little problem was solved in less than two weeks at an affordable price. I would highly recommend this company as we felt they were NOT ridiculously overprices as their competitors and did not push unnecessary services!! We felt as if they were more concerned about help the people and animals.